At Little Minds Grow, we value feedback and are committed to providing safe, respectful, and high-quality services to children and families. Feedback helps us reflect, learn, and improve the care and support we provide.

If you have a concern, complaint, or would like to share feedback — whether positive or constructive — we encourage you to let us know. We aim to listen openly and respond in a fair, timely, and respectful manner.

Raising a Concern or Complaint

You are welcome to raise a concern or complaint at any time. Wherever possible, we encourage you to discuss concerns directly with us so they can be addressed promptly.

Complaints can be made in writing or verbally. All complaints are taken seriously and handled confidentially.

How We Manage Complaints

We will acknowledge your complaint as soon as practicable
We will listen carefully and seek to understand your concerns
We will review the matter fairly and objectively
We will keep you informed of progress where appropriate
We will take reasonable steps to resolve the issue

Making a complaint will not affect your access to services or the way you or your child are treated.

External Support

If you are not comfortable raising a concern directly with us, or if you are not satisfied with the outcome, you may choose to contact an external organisation for support.

Participants receiving services under the NDIS can contact the NDIS Quality and Safeguards Commission for independent advice or to lodge a complaint.

Ongoing Improvement

Feedback and complaints are used to help improve our services, systems, and practices. Where appropriate, we review feedback as part of our continuous improvement processes.