At Little Minds Grow, we respect your privacy and are committed to protecting the personal information you share with us. This includes information about you, your child, and your family.

We collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). These principles guide how we manage personal and health information, including information collected through our website and during the delivery of our services.

As a paediatric speech pathology provider, we are also bound by additional health and confidentiality obligations. We take these responsibilities seriously and have safeguards in place to ensure your information is handled securely, respectfully, and only for appropriate purposes.

This Privacy Policy explains how we manage personal information and outlines your rights. If you would like more information about the Australian Privacy Principles, they are available from the

What is Personal Information and why do we collect it?

Personal information is information or an opinion that identifies an individual. At Little Minds Grow, this may include details such as names, addresses, email addresses, and phone numbers relating to you or your child.

We collect personal information to support the safe, effective delivery of our services and to communicate with you. We may also collect limited information about how our website is used, so we can improve the experience for families visiting our site.

Personal information may be collected in a range of ways, including:

During conversations or appointments
By telephone or email
Through our website and online forms
From publicly available sources
Through cookies and similar technologies
From third parties, such as referrers or other professionals, where appropriate

Please note that while we may link to external websites, we are not responsible for the privacy practices of websites we do not control.

In some situations, personal information may be used for a secondary purpose that is closely related to the primary reason it was collected, where you would reasonably expect this to occur. For example, if you choose to receive updates from us, you may unsubscribe from these communications at any time by using the link provided in the email.

Where possible and appropriate, we will explain why personal information is being collected and how it will be used, so you can make informed decisions with confidence.

Sensitive Information

Sensitive information is a category of personal information defined under the Privacy Act 1988 (Cth). It includes information or opinions about an individual’s:

Racial or ethnic origin
Political opinions or membership of a political association
Religious or philosophical beliefs
Membership of a trade union or professional body
Criminal record
Health information

At Little Minds Grow, we understand that some of this information — particularly health information — is highly personal. We take extra care when collecting and handling sensitive information and only do so where it is necessary and appropriate.

We will only collect, use, or disclose sensitive information:

For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose, where you would reasonably expect this to occur
With your consent
Where required or authorised by law

Third Parties

Wherever reasonable and practicable, we aim to collect personal information directly from you. This helps ensure information is accurate, transparent, and collected with your knowledge.

In some situations, personal information may be provided to us by third parties. This may include referrers, other health professionals, or organisations involved in your child’s care. Where this occurs, we will take reasonable steps to ensure you are aware of the information provided to us.

Disclosure of Personal Information

We may disclose personal information in limited and appropriate circumstances, where it is necessary to support the delivery of our services or to meet our legal obligations.

This may include disclosure:

To third parties where you have provided consent to the use or disclosure of the information
Where disclosure is required or authorised by law

Security of Personal Information

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, modification, or disclosure. This includes using appropriate physical, electronic, and administrative safeguards to keep information secure.

When personal information is no longer required for the purpose for which it was collected, we will take reasonable steps to securely destroy or permanently de-identify that information, in accordance with our legal and professional obligations.

In most cases, personal information is stored as part of client records. These records are retained for a minimum of seven (7) years, in line with health record-keeping requirements.

Access to Your Personal Information

You may request access to the personal information we hold about you and request that it be updated or corrected, subject to certain exceptions permitted by law. If you would like to access your personal information, please contact us in writing.

Little Minds Grow does not charge a fee for making an access request. However, an administrative fee may apply if a copy of personal information is requested.

To help protect your privacy, we may require proof of identity before releasing personal information.

Maintaining the Quality of Your Personal Information

It is important to us that personal information is accurate, complete, and up to date. We take reasonable steps to ensure the information we hold is current and reflects the details you have provided.

If you become aware that any personal information we hold about you or your child is inaccurate, incomplete, or out of date, please let us know as soon as possible. We will update our records to ensure we can continue to provide safe and high-quality services.

Online Privacy Policy Updates

This Online Privacy Policy may be updated from time to time. The most current version will always be available on our website.

Please note that this policy relates specifically to information collected through our website. Separate privacy arrangements apply to personal and health information collected as part of our speech pathology services.